Returns & Refunds

Thank you for shopping at PulseCart. We value your satisfaction and want to ensure that your shopping experience with us is as enjoyable as possible. We understand that there may be instances where you may need to return a product or request a refund. Therefore, we have outlined our return and refund policy below to assist you in such cases.

Returns
1.1 Eligibility:
To be eligible for a return, please ensure that:

The product is unused, undamaged, and in its original packaging.
The return is initiated within 30 days from the date of delivery.
You provide the original proof of purchase or order confirmation.
1.2 Non-Returnable Items:
Certain products are exempt from being returned, including but not limited to:

Perishable goods, such as food items.
Personalized or custom-made products.
Intimate or sanitary goods, such as underwear or swimwear (for hygiene reasons).
Gift cards or digital downloadable products.
1.3 Return Process:
To initiate a return, please follow these steps:

Contact our customer support team at returns@pulsecart.co.uk within the specified return period, providing your order details and reason for return.
Our team will guide you through the return process, including providing you with a return authorization (RA) number and any specific instructions.
Package the product securely, including all original accessories and documentation, and clearly label it with the RA number.
Ship the product back to our designated return address using a reliable and trackable shipping method. Please note that you will be responsible for the return shipping costs.
1.4 Inspection and Refunds:
Once we receive your returned item, our team will inspect it for eligibility and condition. If the return is approved, we will initiate the refund process within 7 days. The refund will be issued in the original form of payment used during the purchase. Please note that it may take additional time for the refund to be reflected in your account, depending on your payment provider.

Refunds
2.1 Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately with supporting evidence (e.g., photographs). We will arrange for a replacement or provide a refund, depending on product availability and your preference.

2.2 Refunds for Non-Delivery:
In the rare event that your order does not reach you within the estimated delivery time, please contact our customer support team. We will investigate the matter and provide an appropriate resolution, which may include issuing a refund.

Exchanges
Unfortunately, we currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return following the steps mentioned in Section 1, and place a new order for the desired item separately.

Contact Us
If you have any further questions or require assistance regarding our return and refund policy, please don’t hesitate to contact our customer support team at info@pulsecart.co.uk. We are here to help!

Please note that this return and refund policy is subject to change without prior notice. Any modifications or updates to this policy will be reflected on our website.